> Free Helpline: 0808 801 0301 Amina

Helpline and Chat Service

The Helpline is a support service for Muslim and BME women in Scotland. The Helpline is available Monday to Friday – 10am – 4pm for any Muslim and BME women. It is free from mobiles and landlines and the number will not appear on your phone bill. All calls are strictly confidential and non-judgemental; we will always deal with clients in a faith and culturally-sensitive manner. 

If you have a problem or need to talk to someone and don’t know where to go, the Amina Helpline can help you. We will listen to you without judgement and in complete confidence. If we can’t help, we will signpost you to organisations that may be able to offer help and advice. 

The top ten reasons women call us are: 

  • Family and Marital/Relationship issues
  • Mental Health 
  • Domestic Abuse 
  • Divorce 
  • Child Sexual Abuse 
  • Social Isolation 
  • Depression 
  • Agencies seeking support with signposting on behalf of their clients 
  • Immigration 

 The helpline is funded by the Scottish Government and we have recently increased the number of volunteers that support us. We have added to the range of languages we have available and we can help women in English, Arabic, Punjabi, Urdu. Any other languages can be accessed using a confidential translating service as required. 

Live Chat 

During Helpline hours, a ‘Live Chat’ button will appear on the bottom-right side of your screen anywhere on the Amina MWRC website. 

You may have to click ‘OK’ about the collection of website cookies, at the bottom of the site before the chat box appears. 

The chat service is completely confidential and free of charge. 

Other Helpline Services

Alima on the Helpline 

On Mondays from 10 am to 2 pm there will be an Alima (female Islamic scholar) available on the Helpline to give advice anonymously. 

Immigration Law Clinic

On the last Wednesday of the month we have an Immigration lawyer available on our helpline. This is a free service for BME & Muslim women in Scotland who are seeking legal advice on immigration, asylum, and other legal matters.

Arabic Language Clinic

For women whose first language is Arabic, the Amina Arabic Clinic is available every Tuesday 1pm-4pm

Alternatively you can email the helpline on helpline@mwrc.org.uk for support in multiple different languages.

Report a Hate Crime or Hate Incident 

If you feel you have been a victim of a crime because of your race, religion, disability status, sexual orientation, or transgender identity and you do not want to approach the police in the first instance then you can contact Amina Helpline and we will make the report to the police on your behalf. 

Watch below as Sarah reads a letter to her perpetrator – someone that committed a Hate Crime on her due to her faith. 

If you have experienced a hate crime, and could say something to your perpetrator, what would you say? Let us know by Tweeting us or via Facebook or email. 

Roadshows 

We recognise that engagement with the community is vital to our work and to making our services better. Annually, we visit different locations around Scotland to capture a variety of voices from different communities of Muslim Women. 

Given that hate crime has been on the rise, we asked women what impact it was having on their lives and discussed ways in which we could help make a more cohesive society. Events like “Tea With Me” were created around feedback from the women to make their thoughts a reality. A short report of other ideas gathered from the women is available here.  

In previous years we have used the roadshows to create our first campaign “I Speak for Myself” which was based on creating slogans to combat stereotypes. This year we will be taking this further by asking women how we as an organisation can support them to speak for themselves and how we can influence change to direct society in a positive direction. 

To get in touch and set up a workshop with Amina, please visit our contact page   and let us know where you are. 

 

WHAT WE DO

What We Do

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